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Archived: Ryedale Court Nursing Home

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Inspection report

Date of Inspection: 14 January 2011
Date of Publication: 2 June 2011
Inspection Report published 2 June 2011 PDF | 130.68 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Appropriate systems were in place to protect people from abuse, although some staff needed to refresh their Safeguarding training.

User experience

We did not seek the views of the people that use the service.

Through speaking to people and staff, we found that people felt confident that they could raise any concerns or report any allegations of poor practice. The manager of the home was clearly identified as the person that could be approached.

We observed that the manager did practice a ‘hands-on’ approach by walking around the units and greeting people and their visitors.

Other evidence

We found that the service used the local Safeguarding procedures for the London Borough of Redbridge. Staff received regular training from a senior member of staff, who was a recognised Safeguarding Adults trainer. The service had its own Whistle-Blowing policy for staff to report any concerns to the organisation, and to appropriate external authorities.

Through discussions with a couple of members of staff we identified that some people could benefit from refresher training to ensure their full knowledge of safe-guarding and whistle-blowing.