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Archived: Ryedale Court Nursing Home

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Inspection report

Date of Inspection: 14 January 2011
Date of Publication: 2 June 2011
Inspection Report published 2 June 2011 PDF | 130.68 KB

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/01/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The service demonstrated some strengths with working effectively with other providers but needed to continue to build upon its performance in dealing with medical emergencies services.

User experience

We did not seek the views of the people that use the service.

We noted some evidence of when the service worked well with other providers of medical and health care services. We received positive comments from specialist nurses in the fields of tissue viability and palliative care. We noted that the delivery and checking in of new medication each month occurred very smoothly, and staff were observed to be confident in their communication with the pharmacist when reporting any discrepancies that they had discovered.

Other evidence

There have been issues in regard to the care home demonstrating safe and rigorous practices when dealing with ambulance services, which have been investigated by Redbridge Safeguarding team. The service had responded through introducing a number of new protocols, such as re-structuring the staff team so that there is always a nurse in a managerial position on duty to co-ordinate communications with ambulance crews.

The care plans that we read indicated that staff clearly recorded and acted upon instructions from General Practitioners and other external professionals.