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Ellershaw House Limited Requires improvement

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by other authorities and reviewed information sent to us by local groups of people in the community or voluntary sector. We used information from local Healthwatch to inform our inspection.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received formal supervision appropriate to their roles and responsibilities. Staff told us they felt well supported in their work and that there was an open door policy with regard to them seeking advice or guidance from each other and senior staff. We were told by the deputy manager that there was a process for annual appraisals. They told us they had a plan in place to make sure all staff would have an annual appraisal.

All new staff completed induction training, most of which was provided in-house. Staff also shadowed a permanent member of staff until they were confident and had been assessed as competent. We saw evidence of this in the records we looked at.

We spoke with all of the staff on duty, including the provider. They had all been working in the service for between one and twenty five years. Staff told us they enjoyed working for the provider and with each other. They said they took pride in their work and were ‘proud’ of the level of care and support they provided at Ellershaw House.