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Ellershaw House Limited Requires improvement

All reports

Inspection report

Date of Inspection: 17 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, reviewed information sent to us by other authorities and reviewed information sent to us by local groups of people in the community or voluntary sector. We used information from local Healthwatch to inform our inspection.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

When we looked around the home we saw accommodation was in single rooms, which helped to protect peoples’ privacy and dignity. People had personal belongings in their rooms, which helped to create a homely environment and keep them in touch with family, friends, their earlier lives and interests.

We saw staff were respectful to the people who used the service. They spoke to people using their preferred name and knocked on people’s doors before entering their rooms. We observed staff talking to people when they asked for attention or appeared distressed or uncomfortable. We saw staff explaining their actions to people so that they were not surprised when support was provided.

People were supported in promoting their independence and community involvement. One person told us about their preferred activities. They told us, “I do some nice things here; I ride the horses and dance to music. I like that.” It was evident that people had access to a wide range of activities both in and around Ellershaw House and in the wider community. On the day of the inspection we saw people painting in the ‘Art Shed,’ carrying out work in the stables and taking part in a relaxation session. People told us they could choose what to be involved in and were given choices about this.

During the inspection we saw that some people spent time in one of the communal areas and others preferred to stay in their own rooms. Ellershaw House is a large farmhouse and there were a range of different areas for people to use, including a large dining kitchen and lounge area. People we spoke with said they liked the set up as they could sit with their friends and chat, or move around the home to other areas. We saw on our arrival at the home that the kitchen door was open and people were using the garden area freely. We also noted that when people were outside they were appropriately supervised or supported in their individual activities.

People who used the service, who were able, voiced their views about the service, by attending a ‘resident only’ meeting. This was chaired by a person using the service; minutes were taken and distributed to everyone in the house. We were shown the minutes of the meetings which demonstrated the variety of topics discussed and how the service was striving to make improvements.

In addition to the formal meetings, staff told us they consulted with people on an individual basis and encouraged people to talk to them if they had any suggestions for improvements or concerns about the service. The house ran as a ‘small family unit’ and because of this it was ‘easier’ for staff to provide a highly personalised service, often with ratios of one to one support. This was confirmed by the people we spoke with during the visit.

We observed there was a comfortable and relaxed atmosphere throughout our inspection, where staff and people who used the service appeared happy and pleased to be in each other’s company, and living at Ellershaw House.