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Archived: Rocklyn

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Inspection report

Date of Inspection: 1 May 2012
Date of Publication: 1 June 2012
Inspection Report published 1 June 2012 PDF | 44.95 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/05/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard. People's privacy, dignity and independence were respected. Their views and experiences were taken into account in the way that the service was provided and delivered in relation to their care.

User experience

People we spoke with said they had a great deal of choice and were treated with dignity and respect by staff. They said they were involved in decisions about their care and staff explained things to them when necessary to make sure they understood. People said they were very happy living at the home and would tell staff if they were not happy about something. One person told us, "I can go out when I want to and we can have friends for tea if we want." Another person said, "The staff say this is our home and we can do what we want." One person said to us, "You must knock on someone's door, not just walk in."

Other evidence

Throughout our visit we saw staff respected people and interacted with them in a positive, dignified and respectful manner. Staff were friendly and encouraged people to be independent by looking after their own daily living activities. We saw a person making their own lunch and another person told us they do their own clothes washing. When we arrived we observed staff ask a person if they could turn down the music that was playing, before doing so. We also saw people being respectful to each other.

We looked at four out of ten care plans and found they were person-centred with the person's care needs, choices and preferences recorded. They contained likes and dislikes, including foods, as well as the person's hopes and aspirations for the future. All of the care plans we looked at had been signed by the person that it related to and where appropriate their own comments or wishes had been added. This meant that people were consulted and involved with the planning of their care and support.

We saw that people had been involved in a range of activities. People had recently been on a trip to a farm and had taken part in an Easter egg decorating competition. We saw records of a residents meeting where people had asked staff to help them organise a holiday later this year. Staff told us this had since been arranged. Staff also told us people tell them what they would like to do and they always try and meet these requests.