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Archived: Rocklyn

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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF | 91.82 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

Staffing levels were decided by the provider, taking into account the number of people using the service. Staff told us there were enough staff to meet and respond to people's needs and we saw in practice that they were not unduly rushed. One person commented,"The staff are lovely and helpful; the staff take me out for walks.”

We looked at the staffing rota which confirmed the number of staff on duty, along with a sample of rotas from the two months prior to our inspection. Records showed that there was always two care staff on duty between the hours of 8am – 6pm. Staffing levels decreased overnight to one sleep-in carer from 6pm – 9am. In addition, the manager worked from Monday to Friday 9am until 5pm. The provider also employed a cleaner and a handyman, who both worked 16 hours per week.

Staff confirmed that any shortfalls in staffing were covered by existing team members and that bank and/or agency staff were not used.

We looked at training records held within the service to evidence that staff were suitably skilled and qualified and we found that they were. Staff we spoke with were knowledgeable about individual’s preferences and care needs.

We concluded that there were sufficient numbers of staff on duty with the right experience and knowledge to meet people’s needs.