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Archived: Rocklyn

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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF | 91.82 KB

Overview

Inspection carried out on 2 May 2013

During a routine inspection

All of the people we spoke with told us they were happy with the care and the support they received. We found that people were asked for their consent before they received any care or treatment and that the provider acted in accordance with their wishes. One person said,”The staff give me my meds (medicine) and they knock on my door before they come in.“

We found that people's needs were assessed and their care was planned. People received the care they needed. One person said,"I feel well looked after at the home".

We concluded that people were not protected from the risk of infection because appropriate guidance had not been followed.

People were not protected from safe or unsuitable equipment because electrical equipment within the home had not been appropriately serviced.

There were enough suitably skilled and qualified staff on duty to met people's needs safely and appropriately.

The provider had a complaints policy and procedure in place and we saw that complaints raised had been handled appropriately. One person told us,"Yes, I’m aware how to make a complaint. I’d tell the staff. I’d be happy talking to the staff."

We found that records held in relation to people's care and treatment were not suitably maintained in order to ensure that people's care needs were met and their health and welfare protected.