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Archived: Lifestyles Care & Support Limited - 30 South View

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Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF | 86.48 KB

Overview

Inspection carried out on 5 December 2013

During a routine inspection

We found that the provider had recently merged with another organisation on the 4th November 2013.

We spoke with all three people who use the service and one relative. Two people said they were satisfied with the service they received. One person told us that they were free to lead a full life and staff knew what they liked and did not like. Another person who had difficulty expressing themselves told us that they liked living at the home.

We saw staff talking compassionately with people and offering reassurance.

People received nutritious food in adequate quantities. People helped themselves to snacks and drinks throughout the day. One person told us, “We are well fed here.”

We found that people were being cared for in a clean environment.

Fire equipment was not being checked and fire drills were not being carried out which meant that people were not protected from unsafe or unsuitable equipment.

The provider had recruitment and performance management procedures in place to ensure that people using the service were safe and their needs were met by suitable and qualified staff. One staff member told us, “You have induction records which are signed by your mentor and manager.”

People and relatives told us that if they had any complaints they would speak to the manager or staff. One relative said "I would not hesitate to speak up if there was a problem.”

At the inspection we found that care records were not always accurate and needed to be reviewed.