You are here

Archived: Lifestyles Care & Support Limited - 30 South View

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 5 October 2012
Inspection Report published 5 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. We looked at the training matrix and records for all staff members and spoke with the staff about personal development. We found that all staff had completed initial safeguarding, Mental Capacity Act, Dignity Respect and Equalities and Deprivation of Liberties training but had regular refresher training Staff told us they were receiving supervision and they attended staff meetings. Staff told us they felt supported by the manager, that the manager was approachable and they could talk to them about any concerns they had and felt they would be dealt with. Staff were satisfied there were clear communication systems were in place. Staff told us that a range of training was available to them and they attended training sessions, most recently in the previous month. We found care staff were supported to complete National Vocational Qualification (NVQ) awards. Over the previous year, staff had completed a variety of additional training around meeting people's specific care needs.

Staff told us staff meetings were held and minutes were available. Staff said they contributed at these meetings and were confident their views were taken into account by the manager.