You are here

Archived: Lifestyles Care & Support Limited - 30 South View

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 5 October 2012
Inspection Report published 5 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People who used the service understood the care and treatment choices available to them. People who used the service were fully involved in the reviews of the care and support they received.

During our inspection we looked at all care plans. We found care plans contained a lot of information about the people they related to. It was evident discussions had taken place with people who used the service and professionals who worked with them in relation to care plans and the help people who used the service required. Risk assessments had been carried out for people, for example concerning their mobility and challenging or inappropriate behaviour.

Care plans included information about the personal needs of people, their likes and dislikes and details of visits from other professionals such as GPs, district nurses and chiropodists. We also found there was a section covering people’s life histories and personal statements about their hopes for the future. People were provided with a key worker who reviewed the care plans on a regular basis with input from the person and any professionals involved in their care. Our discussions with the staff and the people who used the service confirmed the team effectively supported individuals to meet their care needs.

We spoke with staff who were able to give detailed information about the people they were supporting. This meant that knowledge and information was able to be shared appropriately and was available to staff in relation to the people they were supporting.

We spoke with staff who told us they believed they delivered good care to people. One member of staff told us “It’s like a family.” We observed staff providing care and support to people throughout the inspection. There was a calm atmosphere around the home and people were seen to respond positively to the staff throughout. People were helped with as little or as much assistance as they wanted.

We found activities and outings were organised for people to take part in, if they wished to do so. Staff told us people were asked what they would like to do on a regular basis and the events were based around their wishes. We saw evidence that confirmed this. This contributed to maintaining people's welfare and promoting their independence and wellbeing.

All of the people who used the service were encouraged to live independent lives and were very active in the community. We spoke to people who used the service who told us they liked being at the home as they were able to live independently, but had help available if they needed it. One person told us “I like living here, I can do my own shopping and cooking” another told us “They look after me. They check I’m safe when I go out.” There were arrangements in place to deal with foreseeable emergencies. This included staff being available to accompany people to hospital. This meant the provider had ensured the needs of people would continue to be met before, during and after an emergency.