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Archived: Lifestyles Care & Support Limited - 30 South View

All reports

Inspection report

Date of Inspection: 5 September 2012
Date of Publication: 5 October 2012
Inspection Report published 5 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

The provider was meeting this standard. People's privacy, dignity independence and human rights were respected and care was delivered in a way that supported people to make choices wherever they were able to.

Reasons for our judgement

On the day of our inspection we observed staff working with people who used the service. Throughout our inspection we saw people being treated with dignity, respect and courtesy. We saw staff communicating with people both verbally and non-verbally. Staff smiled at people and asked them how they were. They also waited for people to respond and then acted according to their responses. During lunchtime we saw people were given choices of food and drink. We saw staff engaged with people and encouraged them to take part in activities and be independent. We saw staff had a good rapport with the people they provided care for and knew them well.

People who used the service were given appropriate information and support regarding their care or treatment. We spoke with all of the people who used the service and saw they were able to express their views freely. All the people we spoke with said they were happy at Southview. One person said "I like living here" and they told us "They're always nice to me here." People said they had been given the opportunity to look around the home before deciding to live there.

People said they were involved in their care, with their preferences being sought and taken into consideration. This included being helped to live their lives independently and joining in with community activities if they wished. This meant people were being supported in promoting their independence.