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Archived: Grimsargh House

All reports

Inspection report

Date of Inspection: 15 August 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with commissioners of services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

In discussion, the manager advised us that she maintained close contact with residents and their relatives. This was supported by our observations during the inspection and other feedback we received.

The manager was able to describe a number of ways in which people living at the home and their representatives, were enabled to express their views and opinions and have a say in the running of the home. For example, we saw that satisfaction surveys were carried out on a regular basis, during which, people were encouraged to share their views on the service they received, as well as any ideas they had about any possible improvements.

We viewed a selection of residents’ care plans, which demonstrated that they, or their loved ones, had been encouraged to make decisions about their care. Care plans also provided a good level of detail about people’s personal preferences and wishes, such as preferred daily routines.

It was pleasing to see that people’s care plans addressed the important area of promoting people’s privacy and dignity. We spoke with a number of staff during the inspection who all demonstrated a good understanding of the need to provide care in a respectful and dignified manner. This was also supported by our observations of carers supporting residents throughout our inspection.