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Archived: Grimsargh House

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Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 26 March 2013
Inspection Report published 26 March 2013 PDF | 82.83 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive and had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

We spoke with four people using the service and one relative. All were positive about the service and gave examples of how their views were sought and evidence that the service responded positively to their expressed views.

We observed people having their views sought in different parts of the home and about different issues including food and the scheduled activity on the day. These interactions showed appropriate respect for the opinions and dignity of the people involved.

Staff explained to us how they sought information on the views and preferences of people using the service. We saw in the care plans that this linked in to personalised care. Staff were able to tell us how they would respond to any concerns or issues raised by people or their relatives and how these would be fed through to the manager.

We inspected a variety of reports and feedback documents including from people, their relatives and visiting staff from other services. These were generally very positive and we saw no reports suggestive of any major concerns.

The manager explained to us that she had delegated control from the provider of most aspects of the care including day to day running of the home. Major investment of capital over and above routine scheduled or day to day maintenance required agreement from the provider. The manager reported that these were positive dialogues and showed us improvement work carried out in the last year including those in response to the last inspection. There were building supplies apparent in the grounds and the manager showed me two rooms that had been left temporarily unoccupied as they were scheduled for refurbishment work in the next few weeks. There was therefore clear practical evidence as well as report evidence of review and making positive changes based upon review and feedback.