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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 74.09 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 18 November 2013, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were supported and cared for by staff who had undergone a robust recruitment process which had included processes to determine their suitability to work with vulnerable adults.

Reasons for our judgement

People told us they felt the staff had the right qualifications, skills and knowledge to perform their duties in a safe and competent way. People’s relatives also told us they were impressed with the calibre of support staff employed at the home and did not express any concerns whatsoever.

We found that staff recruitment records were very well organised and presented. They showed that the registered manager had ensured that support staff were only employed once an effective recruitment and selection process had been undertaken. We found that potential employees were required to provide a Curriculum Vitae (CV) and undergo an interview process. Two written references were also required together with disclosure and barring checks and proof of identity prior to care staff starting employment at the home.

Records showed, that newly appointed members of staff were required to undertake a comprehensive induction process. This was to ensure they had the right skills and knowledge to perform their duties in a safe and competent manner. The registered manager also told us that staff were required to undertake a three month probation period to establish their suitability to work with the clientele. The manager told us, “We don’t want people coming here just for the money, we want our staff to take pride in what they do and be genuine with our residents.”

We found that staff were able, from time to time, to obtain further relevant qualifications. These included training in safeguarding vulnerable adults, health and safety and Autism, Asperger’s and Dementia awareness. We also found that one hundred per cent of the support staff had completed a National Vocational Qualification (NVQ) in health and social care.

Support staff told us they felt they were appropriately qualified to perform their duties in a safe and competent manner. They also told us they were encouraged to discuss their training and development needs within staff supervision sessions which were undertaken on a regular basis.

One member of the support staff told us, “I am always looking to improve and do a better job. If am not sure of anything there is always someone to ask. I always feel confident in the company of our residents. The training is very good and informative. There is always something new to learn and it’s very interesting.” Whilst another said, “We have to keep up to date with our training. We do all the mandatory training each year. We discuss any training requirements at our supervision sessions and we can do any additional training to help us with our job. The training is very good.”