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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 12 December 2013
Inspection Report published 12 December 2013 PDF | 74.09 KB

Overview

Inspection carried out on 18 November 2013

During a routine inspection

Prior to our inspection we reviewed all the information we had received from the provider. We spoke with five people who used the service and one person�s relative to establish their views on the quality of service provision. We also spoke with the registered manager and two support staff. We looked at some of the records held in the service including the care files for two people. We observed the support people who used the service received from the support staff and carried out a full tour of the building.

We found that systems were in place to gain and review consent from people who used the service and support staff respected people�s opinions and views.

People told us they were provided with a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs. They also said they were encouraged to contribute to the preparation of daily meals to enhance their independent living skills.

We found that the registered manager had ensured that appropriate training had been provided to the support staff. People told us they felt the staff had the right qualifications, skills and knowledge to perform their duties in a safe and competent way.

People told us they felt confident in highlighting any concerns or complaints to the management team and confirmed they felt safe and well cared for.