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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF | 85.01 KB

Overview

Inspection carried out on 31 January 2013

During a routine inspection

During our visit we spoke with two care staff, the deputy manager and the registered manager of the service. We spoke with one person who used the service. It was not possible to speak with other people who used the service as they were out at college or engaged in other activities. We spoke with the relatives of three people who used the service.

The person we spoke with who used the service told use they were very happy and felt safe living at Sutton House. Also that they got on well with the other people living in the house. They said they liked the staff and felt comfortable they could raise any concerns they might have.

All of the relatives we spoke with told us they were happy with the care and support their family members received. One relative told us, �Staff are very caring and really good at keeping you informed.� Another told us, �I trust the staff implicitly with the care of my family member.� Another said, �I�ve been really impressed with the activities they organise and I�ve seen my family member make great progress.�

Relatives told us that staff supported their family member�s health and personal care needs and took prompt action to get them medical attention when it was needed. They also said that staff always treated their family members with respect.

All of the staff we spoke with said the provider was very good in terms of ensuring that staff training was up-to-date and that they really enjoyed working at the service.