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Inspection report

Date of Inspection: 24 June 2014
Date of Publication: 19 July 2014
Inspection Report published 19 July 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 June 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare

Reasons for our judgement

We talked with four people who used the service and they all told us they were happy with the support provided and liked living there. One said, “Staff are very kind.” Another said, “Everyone gets on.” People indicated they needed some help with daily activities such as shaving and they received the help and support they required.

We looked at the support plans for four people who used the service. These contained a detailed profile of the person with information about their likes and dislikes, family relationships and social support in addition to their support needs. The support plans were written in a person centred style and had detailed information about the best approach in dealing with individual issues such as a person’s reaction to crowded places, or a lack of road safety awareness. This meant people’s care and support was tailored to meet their individual needs.

Each support plan contained a range of risk assessments and action plans to reduce the risks. They had all been reviewed monthly and updated as necessary. These were comprehensive and demonstrated an understanding of the specific needs of the people who used the service. This meant that steps were taken to protect people against the risks of receiving inappropriate or unsafe care and maximise independence.

The people we spoke with, and the support plans we saw, indicated that people had access to other professionals such as family doctors, specialist nurses, social workers, opticians and dentists. There were inter-agency notes within each support plan. We saw there was a “hospital passport” for each person that provided important information about the person in the event they needed to access health services. We were told if a person required admission to hospital a member of staff would stay with them to support them through their admission. This meant people were supported to access appropriate health and social care support.