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Essex Cares South East Outstanding

All reports

Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF

Overview

Inspection carried out on 3 September 2013

During a routine inspection

People receiving care were complimentary about the care staff and expressed that they were happy with their care and support. They did not raise any concerns about the care they received and their comments included, �Well they are all very nice and caring and nothing is too much trouble,� �They are very very kind and very helpful,� �They are very good, I cannot fault them. They are reliable and on time� and �They are usually different ladies but they are all ok - including ones I�ve not met before. I cannot fault them.� They confirmed they had been involved in decisions on how they wanted their care provided and fully involved in setting up their programme of care.

An expert by experience completed telephone interviews with a number of people who received a service from Essex Cares South East to gain their views. An expert by experience is a person who has had experience in using this form of service and assists the compliance inspector in their visit and gaining information. Comments from the visits and interviews have been added to this report where possible.

The expert by experience reported that during their interviews, those people who had some problems still mainly praised the care and the service and would recommend it. People reported that the care staff were unhurried, helpful and also very sensitive. They added the care staff were very respectful of their home life and choices and the agency listened to them from the start and respected their choice.