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Essex Cares South East Outstanding

All reports

Inspection report

Date of Inspection: 30 October 2012
Date of Publication: 23 November 2012
Inspection Report published 23 November 2012 PDF


Inspection carried out on 30 October 2012

During a routine inspection

People who received a service were positive about the care and service. They all confirmed that they had been involved in decisions on how they wanted their care provided and they had regular contact with the manager and care worker to ensure that if their care needs changed they received appropriate support. They had been fully involved in setting up their programme of care. People spoken with understood the care and treatment choices available to them and told us they were involved in making decisions about their care.

People had been given appropriate information and support regarding their care and had been fully involved in the assessment of their needs and the programme of care arranged.

People were complimentary about the care they received and stated they felt their privacy and dignity had been respected. Comments included, �They are ever so kind,� �It is a wonderful service� and �I am going to write a letter of thanks.�

People told us that care workers had the knowledge and skills to meet their needs.

Comments received from the provider�s quality assurance included �They are a caring and efficient team,� �It is a very good service � we are well pleased,� �The carers are first class � we cannot fault them� and �I cannot praise them enough.�