People received their medicines at the times they needed them. Medicines were stored securely to prevent other people from accessing these.
All staff had attended recent refresher training in the handling of medicines to update their knowledge and skills. They had also had their competency assessed to ensure they gave people's medicines correctly.
We observed people and looked for signs that showed us how they felt about the care they received. We also observed how staff related to people. We found that people were happy living at the home and that their needs were being met.
Two relatives we spoke with told us they were pleased with the care their family member received, and felt involved in decisions about their care and treatment. One relative told us ' the staff do a very good job and we have full confidence in them.' Another relative said 'the service is fantastic and provides personal care.'
People received a varied diet and were supported to have adequate food and fluids to meet their needs.
People received their medicines at the times they needed them. The procedures for handling medicines required strengthening to ensure that people's medicines are handled appropriately.
People liked the staff that supported them and they received the help they needed, as there were enough staff on duty.
We observed people who live at the service and looked for signs that showed us how they felt about the care they were receiving. We also observed how staff related to people.
People showed that they were happy living at the home and that they liked the staff that supported them. People received care and support from regular staff that understand and respond to their needs and preferences.
We saw that people were enabled to express their views and involved in making decisions about their care and treatment. People's care, support and treatment was provided in a way that ensured their safety and welfare.
We saw that the care and daily routines were centred around individual needs and preferences. People's independence was promoted.
We checked satisfaction surveys relatives had completed and spoke with one relative. We also spoke with four members of staff.
Relatives stated they were happy with the care and support their family member received, and felt involved in decisions about their care and treatment. One relative said 'I can't fault the service; it provides personal care and meets people's needs''.
Relatives felt that staff treated people with dignity and respected their privacy and independence. Relatives also felt able to report any concerns they may have to staff and had confidence in staff to keep people safe.