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The Oakleaf Care Group (Hartwell) Limited Outstanding

All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 23 January 2014
Inspection Report published 23 January 2014 PDF


Inspection carried out on 30 December 2013

During a routine inspection

We spoke with three people that used the service. They were all satisfied with the care and treatment that they were receiving. One person told us �This service has really helped me to prepare for the rest of my life�. Another person told us �The staff really support me and I�m getting the help that I need, I�d give them ten out of ten�.

We spoke with two members of staff that worked at the service and they both told us that they were well supported in their roles. We spoke with a professional who was the allocated worker for a person that used the service and they told us that they were very happy with the care and treatment that the service provided and they had no concerns with any aspects of the service.

We found that before people received any care or treatment that they were asked for their consent and where people did not have the capacity to consent to their care and treatment the provider ensured that they acted within the legal requirements. We found that people�s care needs were assessed and care and support plans had been put in place to ensure that their needs were met. We found that risks relating to people�s care and treatment were identified and action plans put in place to ensure that risks were reduced.

We found that there were arrangements in place to ensure that risks relating to the management of medicines were appropriately managed. We found that there was a detailed recruitment and selection policy in place relevant checks were carried out on staff prior to them commencing work to ensure people�s safety. Records were accurate, appropriately maintained and kept securely.