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The Oakleaf Care Group (Hartwell) Limited Outstanding

All reports

Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF

Overview

Inspection carried out on 28 January 2013

During a routine inspection

We spoke with four people who used the service. They all spoke positively about the service. One person told us �The service that I have received has been amazing; it�s given me a new chance at life�. Another person told us �They�ve pushed me to do things to help me and pulled me back when they've needed to�.

We spoke with three staff members who told us that they felt well supported in carrying out their roles. One staff member told us �We try and support the people that live here to have the best quality of life�.

We found that people�s needs were assessed and that their care and treatment was planned and delivered to ensure that their needs were meet. We saw that risks were assessed and that people had care plans in place to ensure that risks were managed.

We saw that the provider had an effective complaints system in place and that people�s complaints were investigated thoroughly. We found that people who lived at the service felt safe and that when any allegations of abuse were made that the provider acted appropriately. We saw that staff were supported through training, appraisals and in obtaining further qualifications.