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Inspection report

Date of Inspection: 17 June 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

Overview

Inspection carried out on 17 June 2013

During a routine inspection

People�s privacy and dignity was maintained and their independence and choice were respected.

One person told us that the care they received met their needs and another person told us that the staff were �lovely. They do everything.� A relative told us that staff looked after their relative well and a visiting professional told us if the staff were unsure of anything they would ask.

People were able to summon help and assistance. We observed staff meeting people's needs in accordance with their care plan.

The home was in a good state of repair and there were rails around the home to promote people�s independence.

Staff felt supported to carry out their role and received training, supervision and appraisals.

People had access to information about how to make a complaint within the home and to external agencies. The home had a system to identify and manage formal and informal complaints.