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Inspection report

Date of Inspection: 7 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF

Overview

Inspection carried out on 7 January 2013

During a routine inspection

People's independence was supported and they were involved in making decisions about their care. However, people�s privacy and dignity was not always maintained.

People were at risk of receiving inappropriate care or treatment because risk assessments were not reviewed, care plans did not always reflect the needs of people and people�s individual needs were not always met.

People had the opportunity to participate in activity events and we observed people participating in a variety of activities.

Staff were supported to carry out their role and received training, supervision and appraisals. Staff were aware of the need to report any allegation of abuse.

Medication was not always stored or administered safely and accurate records of administration were not always maintained.

Written complaints were dealt with appropriately, however verbal or informal complaints were not always dealt with and information given to people did not detail how to complain.