The Care Quality Commission

Archived: My Family Doctor Limited - Head Office

26 Curtain Road, London, EC2A 3NY 0845 468 0080

Provided and run by:
My Family Doctor Limited

All Inspections

15 August 2013

During a routine inspection

On the day of our inspection we spoke with one person who used the service, the clinical director and one GP.

There were systems in place to ensure people understood practices and procedures before they gave their consent, which meant people were able to make informed decisions about their care and treatment.

People's medical history, symptoms and concerns were assessed prior to care or treatment. Clinical consultation forms which included further advice were given to people as a record of their interaction with the service.

The company had a safeguarding children and vulnerable adults' policy and procedure in place. All staff had attended training in how to identify abuse.

The service had a complaints and feedback policy available on their website.

23 September 2011

During a routine inspection

On this occasion we did not speak to people who use services.

My Family Doctor Limited has arrangements in place to obtain patients' views. Patients are asked to complete a satisfaction survey following each consultation with a doctor. Where these have been completed, the service has received very positive responses from its patients.

Many patients using the services of My Family Doctor Limited are not permanent residents in the UK, so the service has found it difficult to obtain feedback about their experiences as they do not remain in the country for an extended period of time.