15 August 2013
During a routine inspection
There were systems in place to ensure people understood practices and procedures before they gave their consent, which meant people were able to make informed decisions about their care and treatment.
People's medical history, symptoms and concerns were assessed prior to care or treatment. Clinical consultation forms which included further advice were given to people as a record of their interaction with the service.
The company had a safeguarding children and vulnerable adults' policy and procedure in place. All staff had attended training in how to identify abuse.
The service had a complaints and feedback policy available on their website.