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Hatherley Care Home Limited Good

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Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF

Overview

Inspection carried out on 29 November 2012

During a routine inspection

We spoke with seven people who told us that they were respected and treated with dignity. One person explained that they attended regular �Residents meetings� and added: �I would definitely say to the CQC if there was anything wrong.� We saw the minutes of the last meeting, just being prepared to be typed and displayed.

We checked four care plans that were up to date and contained sufficient details about how each person�s needs were to be met. We saw an example of a change in a care plan where the person initially wanted their bedroom door to be kept open, but since October this year wanted the door closed. They confirmed this to us.

We observed staff working in an organised way that reduced people�s waiting times when they called staff. An extra staff member was planned to work to ensure end of life care for a person was delivered with full respect.

The lift was out of order for three months and we saw improvements when it was finally mended in October this year, as staff were now able to respond to people�s calls more quickly.

We saw the forms used for a survey to monitor the quality of the service that had just been distributed to people and their relatives. We also saw the prepared analysis sheet that was going to be used when questionnaires were returned. This showed that the provider had improved their systems for monitoring the quality of the service.