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Inspection report

Date of Inspection: 12 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF

Overview

Inspection carried out on 12 January 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service because the people had complex needs which meant they were not able to tell us their experiences.

We met all four people who used the service and one relative. We spoke to six staff members on duty and checked the provider's records. We also spoke to the registered manager by telephone. We spoke to staff about the care given, looked at the care records of two people. We looked at other records pertaining to them and observed staff working with them for short periods.

Each person had their own living area, which included a lounge and bedroom with en-suite, separated from each other but each person was able to share the communal lounge and kitchen.

We saw that staff treated people with consideration and respect. For example, we observed staff knocking on doors; they supported people to meet with us, and introduced us to people living in the home. We observed that the staff responded to people with patience and understanding at all times.

We saw and heard staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. They demonstrated a good understanding of what kinds of things might constitute abuse, and knew where they should go to report any suspicions they may have had.

One relative spoken with said, �They help us support X when we come for a visit�.