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The Coach House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 29 May 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF | 86.19 KB

Overview

Inspection carried out on 29 May 2013

During a routine inspection

We spoke with three staff members, the registered provider and the registered manager.

We looked at care plans and saw that they contained information about peoples� preferences and social histories.

We saw how staff maintained people's privacy and dignity, and maintained confidentiality when speaking to people and other staff.

During the inspection our expert by experience spoke with the relatives of two people and comments included;

�I am very happy with the care she [mother] receives here. I work in Leeds and I can pop in whenever I want to see her. I am always made welcome.�

�Mum can be quite difficult and she gets angry because of her dementia. The staff are always calm and kind and help her through things.�

�I would recommend it here � 100 percent.�

We contacted a further two relatives by telephone following our inspection. When asked for any other comments about the service these included:

�If ever there�s a problem or issue they involve me, even with the small things.�

�Everything is excellent.�

We found the communal living areas within the Coach House to be clean however, some of the communal bathrooms and toilets were in need of updating.

Personal Protective Equipment (PPE) was not readily available in all areas.