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The Coach House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF | 84.89 KB

Overview

Inspection carried out on 1 November 2012

During a routine inspection

The Coach House accommodated 21 residents, 2 rooms en-suite, 19 bedrooms had wash basins. 3 toilets upstairs and 5 downstairs, 2 baths and 1 wet room. We spoke with 5 people who used the service and 4 relatives, to gain their views about their experience of the service provided. All the people we spoke with were positive about the service, comments included:

�Staff are friendly, caring and kind�

�Nothing�s too much trouble�

�Honestly never seen anything that would give me any cause for concern�

�I haven�t got even one grumble about living here�

Everyone we spoke with told us their dignity and privacy was respected. We observed staff being respectful, caring and providing good standards of care. Care plans reviewed had a full assessment carried out prior to or on admission. People who used the service said they were happy living at the home and would not hesitate to raise concerns. Staff we spoke with said they had received safeguarding training and were clear of the action to take if they suspected abuse or if an allegation was made. Staff files reviewed showed effective recruitment, selection processes and evidence of staff attending training. Staff rotas showed good staffing levels, well organised to support people throughout the day and night. We looked at the provider's complaint policy and procedure and saw people's complaints were fully investigated and resolved, where possible to their satisfaction.