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The Coach House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 10 February 2012
Inspection Report published 10 February 2012 PDF

Overview

Inspection carried out on 12 January 2012

During a routine inspection

People we spoke with said they enjoyed living at the home and were very satisfied with their care. Comments included:

�Very happy here, the girls are lovely.�

�We are attended to promptly, day or night.�

�Very satisfied with my care, they can�t do enough for you.�

�They do things just as I like them.�

A number of people who use the service and their visitors also said they were �always being asked if everything was alright for them.�

Visitors told us good systems are in place to make sure people get the right care to meet their needs. They were very complimentary of the staff and said people received a good service.

A healthcare professional told us that people received �excellent� care and the home were very prompt in attending to people�s health needs. They said, �I have every confidence in them.�

People said they liked the staff. They were comfortable with staff and had a good rapport with them. They appeared to get on well. People said they had enough staff to support them. Most people said that staff responded promptly when they pressed their buzzers. They did however say that they sometimes had to wait for short periods of time if staff were busy with others, especially at night.

People said they had enough to do and enjoyed the activity at the home. They said they enjoyed the bingo, games and musical entertainers who come in to the home.