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Burleigh House Requires improvement

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF


Inspection carried out on 3 January 2013

During a routine inspection

During our inspection we spoke with seven people using the service, three staff on duty, or who came on duty, the registered manager and any visitors that called during our inspection. People spoke positively about how they were able to make decisions about their care, spend their time and enjoy shared interests and social events.

People told us they were satisfied with the care and support they received and were happy with the staff team that supported them. One person said, �It is very nice, all the staff are pleasant.�

We found the care and support were delivered in a warm and caring manner. Records were informative and up to date.

We looked at the way medication was managed and saw that overall medication systems and practices were safe and suitable, but improvements were needed.

We looked at the number of staff on duty in the afternoon and considered the registered manager should judge whether there were enough staff available to meet the needs of the people using the service.

We found that complaints were dealt with quickly and appropriately and they were being recorded in the complaints register.