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Burleigh House Requires improvement

All reports

Inspection report

Date of Inspection: 30 November 2011
Date of Publication: 19 December 2011
Inspection Report published 19 December 2011 PDF

Overview

Inspection carried out on 30 November 2011

During an inspection in response to concerns

Information we hold about the home showed that we needed to undertake a monitoring visit, in order to update our records, and to establish that people's needs were being met. We had also received some information of concern stating the home was dirty, individual�s needs were not being met and the home was understaffed.

We concentrated on these areas to find out how the care was provided and to look at the quality of the service to ensure enough staff were available to meet people�s needs.

We saw that the staff were kind, respectful and unhurried. They gave support with personal care in ways that respected people's dignity and privacy. Staff listened to people and spent time with them, talking and carrying out activities, as well as providing care.

People spoken with told us they felt staff treated them well and respected them. They also commented that they received support from regular staff, which promoted consistency.

People told us the staff were kind and caring, �The staff here are very good, they keep an eye on me. If I need to, I just press the bell and I get assistance.�

Relatives continued to play an active role and support people and provide care. Family and friends could attend social events and were involved in supporting people using the service where appropriate.