Archived: Right at Home

the agency delivered care. One person described the service as "excellent". People said

the service was reliable.

People made comments about the manager and staff, who they said were "caring and respectful". One person said the staff were very well trained.

People told us they all had a file that detailed their assessment of needs and their care plans including emergency contact details.

People told us they had completed a questionnaire regarding their views of the service and felt their views were taken into account and they were therefore able to influence the delivery of their care. People felt the manager was approachable and accessible and they could contact her if they had any concerns or queries. People told us they felt safe with the staff that provided the care to them in their homes.