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Inspection report

Date of Inspection: 13 September 2012
Date of Publication: 12 August 2011
Inspection Report published 12 August 2011 PDF

Overview

Inspection carried out on 13 September 2012

During a routine inspection

During the course of the inspection comments were received from a number of people using the service, and from people visiting at the time. People who were able to share their experiences of living at Lindly House were positive about the care they receive. People told us of the openness and opportunity to contribute, that they were treated with respect, and that visitors were made to feel welcome. They told us of a confident and open relationship with the care staff, especially regarding the friendliness of the staff, and the good standards of care, "Always reliable, always there when I need them, it�s a good place to live".

They told us that they find the environment clean and fresh, and were complimentary of the quality and presentation of their living areas, "Lindly House achieves a high standard of cleanliness". People said they enjoy their meals, and that their bedrooms are comfortable and warm.

Staff told us that staff morale is high with strong teamwork, and they receive lots of training opportunities to meet the individual needs of the people using the service.