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Sunnyside Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 19 September 2012
Date of Publication: 22 October 2012
Inspection Report published 22 October 2012 PDF | 56.89 KB

Overview

Inspection carried out on 19 September 2012

During a routine inspection

During our visit we spoke with ten of the people living at Sunnyside Residential Home and with four members of staff. We examined a sample of records and spent time observing the support provided by staff.

One person told us that in their opinion, “it’s like being at home only you get waited on” and another, ”I like it here”. Several people commented that the building was kept clean and tidy and had no unpleasant odours.

The people living there told us that staff had regularly asked them their opinion of the service they had received with one person explaining, “It’s good, if you ask for anything they try to get it”. They told us that staff had listened to them and acted on their wishes. People also told us that they had received the support they need with their health and personal care and that they had confidence in the staff team. They said they had felt safe living at Sunnyside Residential Home and had felt confident to raise any concerns they had had with staff. One person explained, “I’m safe here, you don’t’ have to worry”.