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Inspection report

Date of Inspection: 21 August 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF | 93.02 KB

Overview

Inspection carried out on 21 August 2013

During a routine inspection

Patients were very pleased with the quality of the care that they received. Comments included,” … wonderful experience”, “staff make you feel very upbeat” and “(staff) let me do what I can… feel independent”.

We found that there were systems in place to ensure the proper maintenance of the premises.

We found that whilst there were systems in place to ensure the proper maintenance of equipment they were not always being operated effectively.

There were sufficient staff on duty. Staff we spoke to felt that this was the case. Patients we spoke to also said this. Patients said,” there are lots of staff … they always introduce themselves” and “ … press the call bell … get attention straight away”. We saw that levels of staff in theatre met national guidelines.

There was an effective complaints procedure and we saw evidence of learning from complaints.

Records were accurate and managed properly.