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Benenden Hospital Outstanding

All reports

Inspection report

Date of Inspection: 12 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF


Inspection carried out on 12 December 2012

During a routine inspection

All the patients said that they had understood the procedure that they were in hospital for. They had consented to it after being informed of the risks and benefits. One patient said, �I understood what was involved, it was all explained to me�.

Patients said the quality of care was excellent. They felt the staff were attentive. They said the consultants explained things sometimes using the patient�s own x-rays or perhaps using models. One relative explained that his wife had not wanted to eat as she was nauseous. The kitchen staff had visited her at her bedside and asked her what she would eat. They had persisted with various options until they found sometime she wanted. The nursing care was described as �very tender�.

Patients said the hospital was clean.

No one we spoke to had any complaints but everyone felt that if they did have concerns they would be listened to by any member of staff, as one patient said, �high or low�.