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Inspection report

Date of Inspection: 11, 13 April 2011
Date of Publication: 17 June 2011
Inspection Report published 17 June 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Training in the specific needs of people living at Church Walk has not been provided for staff making sure they are equipped with knowledge and skills needed to support people safely and effectively promoting their health and well-being.

User experience

Comments were received from health care professional involved with the care and treatment of people living at the home. Issues were identified in relation to ‘communication within the team was poor at times, with information not always passed on’ and ‘not all staff have a good understanding of mental health needs/issues’.

Other evidence

Information was sent to us as part of this review. This outlined that staff received periodic supervision and ‘specialist training relevant to service users needs’ was provided. However on examination of records there was no evidence to support this.

Information had previously been sent to us following a visit we made to the home last year. We received information following that which said that a one day training session had been arranged in ‘Introduction to Mental Health’ and that a further needs analysis would be carried out following this training to establish if staff had further training needs. Again there was no evidence to support this had been done.

Training information was seen for those staff whose files were examined and information was displayed within the home of forthcoming sessions planned for members of the team, Training had been provided, including; Induction, health and safety, fire awareness, food hygiene, moving and handling, adult protection and NAPPI (intervention strategies).

Some of the people living at Church Walk have complex needs and behaviours, which at times result in staff needing to intervene in order to manage a situation. This level of support and assistance needs to be provided safely and in a meaningful way which enables the person to work through any issues they may have. Without the relevant knowledge and skills there is no assurance people are being supported properly.

We discussed this with the managers. We were told that training is facilitated by qualified trainers employed by the company. Arrangements need to be made so that staff receive training specific to their role and responsibilities. This should include courses specific to mental health needs, mental capacity and deprivation of liberty safeguards.