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Inspection report

Date of Inspection: 11, 13 April 2011
Date of Publication: 17 June 2011
Inspection Report published 17 June 2011 PDF

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

Our judgement

Satisfactory arrangements have not always been made to ensure that staff employed to work at the home have been rigorously checked ensuring they have the right skills and abilities and are suitable for the post they have applied for.

User experience


Other evidence

Systems were in place with regards to the recruitment and selection of staff. A random sample of staff personnel files were examined during our visit. Information for the most recent member of staff was good and contained all relevant information and checks.

However files for staff employed prior to this were not as comprehensive. On one file there was no evidence of a current criminal record check (CRB). The manager agreed to follow this up. References for this person had also been provided from people not identified on their application. References received had illegible signatures and were not fully complete. There was no evidence to show why the named referees had not been contacted or that information received had been verified with the person who had provided it.

On a second file we noted that the interview notes were poor. There was little evidence to show the persons knowledge, skills or experience as a qualified mental health nurse. This was concerning as at times they would be identified as the senior person on duty supporting both staff and people living at the home. Records or them also included written references. Whilst only 1 was seen by us we were advised by the area manager that 3 references had been received.

Whilst it is acknowledged that staff were appointed by the previous management team, the provider must ensure that a thorough recruitment process is followed ensuring the suitability of staff.