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Inspection report

Date of Inspection: 19 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF | 79.21 KB


Inspection carried out on 19 October 2013

During a routine inspection

We met and spoke to all the people who used the service, spoke to staff about the care given and looked at the care records of the three people using the service. We looked at other records and observed staff working with people. We also spoke with the registered provider and checked the provider's records.

We saw staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We saw that the staff had a good understanding of people's individual needs and that they respected people�s privacy and dignity.

During our visit to the home we saw sufficient staff on duty to meet the needs of people living in the home. We saw staff received the training they required to carry out their roles.

We saw that people's personal support plans described their needs and how those needs were met. We saw records that showed that a best interest meeting had been arranged to determine whether a particular medical procedure was in a person�s best interest.

We saw that medication was administered by suitably trained staff. People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to administer and record medication.

We saw that Bella Care Home held all records securely to protect people�s confidentiality.