The Care Quality Commission
  • Care Home
  • Care home

Archived: Chaltonholme

1-3 First Avenue, Westcliff On Sea, Essex, SS0 8HS (01702) 346534

Provided and run by:
The Southend-On-Sea Darby & Joan Organisation Limited

All Inspections

20, 23 January 2014

During a routine inspection

We found that staff had a good understanding of people's needs and we saw that people were treated respectfully. The interaction we saw between staff and people was friendly and supportive.

Staff we spoke with said they thought they had received training in subjects appropriate for the needs of the people who used the service. Staff told us that they received day-to-day support in their roles but we did not see that all staff received supervision. Staff should receive regular supervision to help ensure consistent care for people using the service. We found that this was not happening.

We saw that people's care and support was planned and reviewed regularly. Risks to the health, welfare and safety of the person were identified and managed. People had the opportunity to take part in activities in the service and, with staff support, were able to get out and about in the local community.

People we spoke with, who were using the service, told us that they were satisfied with how they were treated. One person told us, "I think this is a nice place, the staff are all good to me.' Another person said, 'Staff are really quite kind and I don't have anything to complain about.' One person said, 'The food is usually pretty good and there is always enough for me to eat. My room is kept clean for me and I chose the colour I wanted in my room".

People who were unable to tell us directly about their experience looked well cared for and comfortable in their surroundings.

13 September 2012

During an inspection looking at part of the service

We found that the provider had suitable arrangements in place to ensure that peoples' care plan records were accurate and appropriate information in relation to their care and treatment were clearly recorded. Arrangements had been put in place to ensure that the quality of the service was assessed and monitored.

2 April 2012

During an inspection in response to concerns

Where people were unable to tell us verbally their experiences, for example as a result of their limited verbal communication or poor cognitive ability, we noted their non-verbal cues and these indicated that people were generally relaxed and comfortable.

One person spoken with told us that in general they had found the care and support provided to be of a good quality with staff kind and caring. They discussed two negative points and these related to having to wait for up to 30 minutes on some occasions for staff to attend to their personal care needs and food portions at times being a little on the small side.

Another person spoken with told us that they liked living at Chaltonholme and had 'nothing to complain about.' They told us that they found care staff to be pleasant and confirmed that their care needs were being met. They also told us that they found the meals provided were 'gorgeous.'

People who use the service and/or their representatives were asked, by the provider, for their views about the quality of care, support and services provided at the care home in February and March 2012. Records showed that 16 satisfaction surveys were returned for people who use the service and these were completed with the assistance of the home's activities co-ordinator. Comments recorded were variable, with some people feeling well cared for and finding staff approachable and friendly. One person's satisfaction survey recorded 'I am satisfied with the overall care.' Others recorded that they did not always like living at the home and did not find all the staff to be approachable and friendly. At the time of our inspection only one relative's satisfaction survey was completed and returned. This recorded that they were 'sometimes' satisfied with the overall care provided but found on occasions that their relative's personal care was not always up to standard.

Eight out of 16 satisfaction surveys for people who use the service recorded that they were not aware of the home's complaints procedure.

25, 26 October 2011

During a routine inspection

People living at Chaltonholme had a wide range of needs. Some people had varying levels of dementia and different communication needs. We were therefore unable to fully understand everybody's specific issues.

We met with people who were confused as to time, person and place. They were relaxed and smiling and happy to converse with us about where they felt they were and who they were with.

Those people with whom we spoke told us that they liked the staff and they were all kind and caring. Everybody liked the food.