The Care Quality Commission

Archived: SJS Homecare Service - 74 Bedfont Lane

74 Bedfont Lane, Feltham, Middlesex, TW14 9BP (020) 8751 2800

Provided and run by:
Sheron Elizabeth Hanlon

All Inspections

28 January 2011

During an inspection looking at part of the service

People who use the service and their friends and relatives gave positive feedback about the service SJS Home Care provides. People said they get regular carers and that this is important to them. People told us that the care worker who supports them knows their needs well and treats them with dignity and respect.

All the people we spoke to said that their care worker almost always arrives on time and stays for the required amount of time. People said that the agency gets in touch with them to check they are happy with the service they receive. Some people said the agency did not make contact with them very often but that they contacted the agency themselves if they were needed to discuss something.

Most people we spoke to told us they had never needed to make a complaint to the agency. The people who had needed to make a complaint told us they were happy with the agency's response.