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Inspection report

Date of Inspection: 30 August 2013
Date of Publication: 5 October 2013
Inspection Report published 05 October 2013 PDF

Overview

Inspection carried out on 30 August 2013

During a routine inspection

To enable us to assess people�s wellbeing we talked with five people and spent time sitting with them observing the care they received and the level of staff interaction. We observed that the staff were attentive to people�s needs, that they respected people�s privacy and dignity and sought their agreement before providing any support or assistance. The people we saw were relaxed, engaged with their surroundings and interacted with each other.

People told us that they were comfortable and liked living in the service. One person told us, �I was lucky to be able to come here, the garden is a delight.� Another person told us that staff, �Never mind if I ask for an extra favour.� People told us that staff always asked their consent before they supported them and one person told us, �I have my say about what I want to do when we have our meetings, we asked them to change the menu and they listened to us.�

We looked at four staff files and saw that staff were recruited in a way that protected the people who used the service and that safeguarding checks were done on new staff before they started work.

We saw that the provider had systems in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.