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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF | 74.36 KB

Overview

Inspection carried out on 17 December 2013

During a routine inspection

We visited Beechville on 17 December 2013; and we saw the home was prepared for the Christmas festivities.

Beechville was a purpose built home set in extensive mature grounds. Accommodation was provided on four suites, with Maple and Oak on the ground floor offering care to people with a dementia related illness. Sycamore and Cedar are on the first floor and provided residential care.

On arrival we found the home to be warm, clean and tidy. We were told most people were up and had been served breakfast. We observed there was a flexible time for breakfast being served. This gave people the opportunity to have a lie in if they wished.

We observed sufficient numbers of staff were on duty, these included volunteer staff and students who were on college placements. The staff were supported by a team of ancillary staff.

We sampled a selection of care records and found they contained clear and concise documentation to inform staff how each person wished to be cared for.

We spoke with several people who used the service. One told us, �It�s marvellous here; it�s like a five star hotel�. Another told us, �I have not been here very long, but what I have experienced so far has been very good. The staff appear to be very kind and caring�.

We saw information displayed in the foyer, including a service user guide and the complaints procedure. We also saw number of compliment cards which had been received from relatives. Some comments included, �Thank you for the wonderful care that was given to X by all the staff. X was treated with dignity and respect at all times. Another read, �Many thanks for the love, care, kindness and respect you all showed to X in their last days, you were wonderful�.

A new manager had recently been appointed. The manager was in the process of registering with the Care Quality Commission. Staff we spoke with complimentary about the new manager, one member of staff told us, �I like her (the manager) approach, she is very supportive and has some good ideas�.

We spoke with the students on placement, one said, �This is my first placement but I have really enjoyed working here, it�s been a good experience.�