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Willersley House Outstanding

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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 19 February 2014
Inspection Report published 19 February 2014 PDF | 116.67 KB


Inspection carried out on 22 January 2014

During a routine inspection

We spoke with people about living at Willersley House and we discussed the care offered to them with staff. We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

We saw that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were encouraged to maintain their independence, but their privacy and dignity were respected and their rights were upheld whenever they required support from the staff. People were well cared for. They said, "It is very good here. I can find no fault with Willersley. There are no rules ", "The staff are very nice and courteous" and "I am pretty satisfied living here. The staff get on very well together and that makes for a pleasant atmosphere all round. Our cleaning and laundry is done for us if we want it doing".

From speaking with people and observing food provision we found that people were protected from the risks of inadequate nutrition and dehydration. They said they were satisfied with the meals they received and enjoyed variety and choice.

We found that peoples' health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in cooperation with others.

People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment. People told us they were satisfied with the levels of cleanliness and infection control at Willersley house.

We found that from the information we were given, the observation we made and the testimony of the people that used the service, people were given their medicines in a safe way at the time they needed them. There were checks on systems to ensure they were safe and so people were protected from the risk of harm associated with medicines.

We found that the premises was well maintained and people were satisfied with the facilities they had available to them. All of this meant that people experienced a living environment that was safe, accessible and promoted their wellbeing.

We found that people were protected from the risk of inappropriate use of equipment and from the risk of an accident if equipment was broken and so people were assisted safely with their mobility needs.

People were cared for or supported by suitably qualified, skilled and experienced staff that were supported to deliver care and treatment safely and to an appropriate standard.

We found that people were asked for their views and they were listened to in order to implement improvements in the care and support they received. Satisfaction was assessed by the service and audits were effective. There was an effective complaints system available.

We found people that used the service were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.