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Willersley House Outstanding

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Inspection report

Date of Inspection: 31 August 2012
Date of Publication: 3 October 2012
Inspection Report published 3 October 2012 PDF | 84.29 KB

Overview

Inspection carried out on 31 August 2012

During a routine inspection

People told us they were included in planning for and meeting their care and health care needs. We saw evidence in case files that people had signed their documentation where they wished to. During our observations of interaction between people and staff we saw that staff respected peoples' privacy, dignity and independence.

People told us they were satisfied with the care and support they received and that their needs were met. People told us they thought the staff were very helpful and that they supported them in a way they wanted.

People told us they felt safe in the home and that their finances were handled in a satisfactory way and according to their preferences.

We saw that the service of care and support people received was of a good standard. Staff were thoughtful, caring and efficient and respected peoples' rights. We saw evidence that the manager ran the home well and valued the staff team.