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Inspection report

Date of Inspection: 25 October 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 74.35 KB

Overview

Inspection carried out on 25 October 2013

During a routine inspection

We spoke with five people who used the service. The people we spoke with were all positive about the care and support they received. People told us they had been consulted about the care package they received and their support plans had been discussed with them. We found the provider had assessed people's needs and there was evidence support plans had been amended to reflect people's changing needs.

In addition to the manager and deputy manager we spoke with five members of staff employed by the agency. The staff told us they enjoyed working at Rowanberries and always respected people's rights to privacy and dignity when they provided care and support. They also told us they helped and encouraged people to retain their independence and provided care and support in line with their agreed care plan.

We found the provider had enough staff to ensure the safety and welfare of people who used the service and had effective systems in place to prevent, detect and control the spread of health care associated infection. We also found the provider had effective systems in place to monitor the quality of the service provided.