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Inspection report

Date of Inspection: 25 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF

Overview

Inspection carried out on 25 January 2014

During a routine inspection

During our inspection visit we spoke to five people who lived at the Epworth Grange. They spoke positively about the care and support they received. They commented �It�s super. Five star!� �It is an excellent place� and �I can�t grumble because I have nothing to grumble about�.

Everyone appeared well cared for, wearing well laundered clothes and their hair brushed. Interactions between staff and people living at the home were frequent, friendly and polite. The atmosphere was relaxed and friendly. People we spoke with told us that staff members were �supportive and helpful� and �everything was done to time and how it should be done�.

Everyone we spoke with said that they were happy with the food and that it was "very good". One person commented �The chefs are very good and are always ready to oblige if I want anything�.

There was a member of the domestic staff on duty every day. We saw that the home was clean and tidy and no malodours were detected.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There was enough equipment to promote the independence and comfort of people who use the service.