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Inspection report

Date of Inspection: 28 February 2012
Date of Publication: 19 March 2012
Inspection Report published 19 March 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experience effective, safe and appropriate care, treatment and support that meets their needs.

User experience

All the people we spoke with said they received the help they needed. Comments included "It’s great”; "I’m very pleased with it”; “The care is very good”.

Other evidence

During our visit we saw evidence of the assessment process and details of planned care in the records. We found the plans were sufficiently detailed to make sure people received an individual service and that they were signed by the individual to say they agreed with the plan of care.

Care records we saw showed that the focus was on the personal and individual needs of the person using the service. Care plans were individualised and covered particular areas such as mobility, hygiene and medication to make sure people's specific needs were met. Risk assessments were completed for any identified risks, such as falls, and actions identified to reduce the risks. People were also consulted about their wishes for the end of life and this was also documented and signed by the individual.

The manager and one of the senior care staff we spoke with confirmed they had received training in the Mental Capacity Act. We saw that, where necessary, care plans took into account capacity assessments and best interest decisions.