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Inspection report

Date of Inspection: 28 February 2012
Date of Publication: 19 March 2012
Inspection Report published 19 March 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are encouraged to express their views and make decisions about their care and support. Peoples' privacy, dignity and independence are respected.

User experience

We spoke with five people who were receiving a service. All said they had been asked what their needs were before they moved into Callin Court and the manager had discussed with them the care the service could provide. One person told us that they were staying at Callin Court on a trial basis for two weeks to see whether it suited their needs, and said “It’s excellent, nothing has happened yet to put me off and I hope I can stay”.

People told us staff always consulted them about their individual needs and involved them in decisions about their care and treatment.

People said they could do as they pleased and that there were no restrictions.

They also told us that they really appreciated having their own flat but also having areas where they could mix with other tenants to have a meal or join in with activities and trips out, which stopped them feeling lonely.

Other evidence

The manager said that people were given an information pack about the service when they made an enquiry. They could also visit for half a day to meet the other tenants and find out what the service could offer.

We saw from the care records that there was assessment of people coming into the service and this was done in consultation with the individual, their relatives and care professionals. Each person had a personalised care plan which was reviewed regularly.

It was clear from reading the care plans and observing staff’s interactions with people that staff were familiar with people’s needs and knew what their preferences were.

A life history had been completed for each person who wished to provide the information, which included what people’s hobbies and interests were. The manager told us that the activity co-ordinator also asked people what their interests were and devised activities to enable people to participate in activities they were interested in.

Activities were arranged Monday to Friday. The activities programme for the week included music, crosswords, gardening, bridge, bible study, board games, knitting, scrabble and reminiscence. A visit from the pupils of Kings School had been arranged for Friday afternoon.

The manager held tenants’ meetings on a regular basis. At the time of the visit the communal areas of the apartment block were being decorated and the manager said tenants had been involved in choosing the décor and pictures.